Frequently asked questions
Direct answers about how the service works, how to configure it, how billing runs and where the limits are. If your question is not here, write to us and we will add it.
Quick index
Looking for pricing instead? The pricing page details every plan. Want the technical background? Read how our network works, or the article on IP rotation and what it is for.
Still cannot find your answer?
Support answers in English and French within two hours on business days, by email. Describe your setup (client, protocol, exact error message) through the contact page: the more precise your message, the faster the answer.
Questions fréquentes
What is a French mobile proxy?
A gateway that routes your traffic through the 4G or 5G connection of a phone located in France. The site you visit sees the public IP of a real French mobile line, shared between several users or dedicated to your account.
Why use a mobile IP instead of a datacenter IP?
Most sites and anti-bot systems recognise datacenter IPs as such. Mobile IPs are assigned dynamically by carriers, so they are filtered far less and are much harder to tie back to a machine.
How long does it take to get started?
The 24-hour trial at $1.49 is ordered online and access is created immediately. Your HTTP and SOCKS5 credentials appear in the customer portal, with a curl command ready to copy.
Is throughput throttled?
No. Our consumer plans run unthrottled: the only limit is the data volume included in your plan. We do not sell "10 Mbit/s" packages the way some comparison sites do.
Which protocols are supported?
HTTP and HTTPS through a standard HTTP proxy (CONNECT), plus SOCKS5. Both endpoints are available on every subscription, each on its own port.
Can I change IP whenever I want?
Yes. On shared plans the IP rotates automatically every 5 to 20 minutes and a manual rotate button sits in the customer portal. On dedicated Pro plans rotation is on demand, with no limit.
Is it legal?
Yes, as long as the use is lawful. We sell network access: using it for spam, fraud, attacks or scraping personal data is prohibited. Our terms spell this out and any account that breaks the rules is suspended.
Do you offer support in English?
Yes. Support is run from France and answers in English and French by email. Billing is in euros, with no currency conversion fees.
How do I configure the proxy in Chrome or Firefox?
Firefox handles SOCKS5 natively under Settings, Network Settings: enter the host and the SOCKS5 port and tick the option to proxy DNS when using SOCKS v5. Chrome uses system settings, so the simplest route is a proxy management extension or a dedicated system-level session.
Does the proxy work with Docker and containers?
Yes. You can inject the environment variable into a container at start-up, or route an entire container through a client such as redsocks. Any HTTP client that reads http_proxy and https_proxy works unchanged.
Can I use several devices with one subscription?
Yes, the same username and password work on several machines, up to the simultaneous stream limit of your plan (64 shared, 256 dedicated). To keep several clients strictly isolated, use one subscription per client.
What happens if my password leaks?
The password is never shown in clear after creation: the portal only displays the last four characters. If you suspect a leak, the regenerate button issues a new password in a second and invalidates the old one immediately.
Do you keep my browsing data?
No. We count exchanged bytes and sessions in order to enforce quotas and draw your charts, but we never store the sites you visit or the content of your traffic. Details are in the privacy policy.
Do you offer static IPs?
Not in the sense of a permanent mobile IP: French carriers do not offer one. A dedicated line does keep its address for long stretches, and you decide when it rotates.
What if my IP is already blocked on a site?
Trigger a rotation from the customer portal and you will get a fresh address within seconds. If the block follows you across several addresses, the target is probably filtering signals other than the IP.
Do you offer phone support?
Support runs by email, which lets us track every request and give you a precise answer. For Pro and agency customers a phone slot can be arranged on request.
How do refunds work?
Consumers get a 14-day right of withdrawal on time-limited plans, excluding an already-consumed trial. Ask by email and we refund to the original payment method within a few business days.
Do you use cookies?
Only the session cookie required to keep you signed in (pm_session, HttpOnly). No advertising cookies, no third-party trackers, no data resale. See the privacy page.
Still deciding?
The trial answers most questions faster than a support thread. A day and 500 MB are enough to validate your setup.